Privacy Policy

Last updated: [03, 21, 2026]

At NexsyFlow (“NexsyFlow”, “we”, “us”, or “our”), we respect your privacy and are committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit our website, submit an inquiry, create an account, place an order, request a quote, or otherwise interact with us.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

1. Scope of This Policy

This Privacy Policy applies to personal information we collect through:

our website
contact forms and quote request forms
account registration and order checkout
email, phone, and customer support communications
analytics, cookies, and similar tracking technologies
third-party service providers that help us operate our business

2. Information We Collect

We may collect the following categories of information:

2.1 Information You Provide Directly

When you contact us, request a quote, place an order, or communicate with us, you may provide information such as:

name
company name
email address
phone number
billing address
shipping address
order details
requested products, quantities, and specifications
payment-related information submitted during checkout
communications, messages, and attachments you send to us

2.2 Account and Transaction Information

If you create an account or place an order, we may collect and maintain records relating to:

account login details
order history
invoices and billing records
shipping details
support and dispute history

2.3 Automatically Collected Information

When you use our website, we and our service providers may automatically collect certain technical and usage information, such as:

IP address
browser type and device information
operating system
pages viewed
referral source
approximate location based on IP
date and time of visits
site interactions and browsing activity

2.4 Cookies and Similar Technologies

We may use cookies, pixels, tags, and similar technologies to operate the website, remember preferences, measure traffic, understand site usage, improve performance, and support marketing and analytics activities. Shopify notes that merchants can manage privacy disclosures and cookie choices through its customer privacy settings.

3. How We Use Information

We may use personal information for the following purposes:

to provide, operate, and maintain our website and services
to respond to inquiries and quote requests
to process orders, payments, shipping, and related customer service
to verify transactions and prevent fraud, abuse, and security incidents
to communicate with you about orders, shipments, account matters, and support requests
to improve our website, product offerings, and customer experience
to perform analytics and measure website performance
to comply with legal, tax, accounting, customs, and regulatory obligations
to enforce our Terms of Service and other policies

4. Legal Bases and Consent

Depending on the jurisdiction and the nature of the processing, we may process personal information:

to perform a contract or take steps at your request before entering into a contract
based on our legitimate business interests, such as fraud prevention, service improvement, and customer support
with your consent where required
to comply with legal obligations

Where consent is required for certain cookies or marketing activities, we will seek it in accordance with applicable law.

5. How We Share Information

We do not sell your personal information in the ordinary sense of selling customer lists for cash. We may share information with trusted third parties as necessary to operate our business, including:

website hosting and e-commerce platform providers
payment processors
shipping carriers and logistics partners
IT, cloud storage, and security providers
analytics and marketing service providers
customer support tools
professional advisers such as legal, accounting, and compliance providers
government authorities, regulators, customs authorities, or law enforcement where required by law or necessary to protect our rights

If our business is involved in a merger, acquisition, asset sale, restructuring, or similar transaction, information may be transferred as part of that transaction, subject to applicable law.

6. Payment Information

Payment information is processed by our payment service providers and checkout providers. We do not store full payment card numbers on our own servers. Our store and supporting systems may rely on third-party e-commerce infrastructure and payment providers to process transactions securely. Shopify states that merchants can use its privacy settings to manage privacy and compliance disclosures.

7. Cookies, Analytics, and Advertising Technologies

We may use cookies and similar technologies for:

essential website functionality
remembering user preferences
analytics and performance measurement
understanding how visitors interact with our site
improving usability and content relevance
limited marketing and remarketing support, where applicable

Analytics tools and third-party integrations may collect technical data such as page views, session activity, device information, and referral sources. Shopify’s documentation notes that merchants often use privacy settings and cookie controls to support compliance, including banners and data opt-out options.

You can usually manage cookies through your browser settings. Depending on your location, you may also see a cookie banner or privacy choice mechanism on our website.

8. International Data Transfers

Because NexsyFlow operates internationally and works with service providers in multiple jurisdictions, your information may be processed and stored in countries other than your own, including China and other countries where our service providers operate.

Where required by applicable law, we take reasonable steps to implement appropriate safeguards for international data transfers.

9. Data Retention

We retain personal information for as long as reasonably necessary to:

provide our services
maintain business and transaction records
comply with legal, tax, customs, accounting, and regulatory requirements
resolve disputes
enforce agreements and policies
prevent fraud and abuse

Retention periods may vary depending on the type of information and the purpose for which it was collected.

10. Data Security

We use commercially reasonable administrative, technical, and organizational measures to help protect personal information against unauthorized access, disclosure, alteration, misuse, or destruction.

However, no website, transmission method, or storage system can be guaranteed to be completely secure. Google’s Merchant Center guidance expects merchants to collect user information responsibly and securely, and to maintain a professional, trustworthy website experience.

11. Your Rights and Choices

Depending on your location and applicable law, you may have rights regarding your personal information, such as the right to:

request access to certain personal information we hold about you
request correction of inaccurate information
request deletion of certain information
object to or restrict certain processing
withdraw consent where processing is based on consent
request information about certain disclosures or privacy choices

We may need to verify your identity before fulfilling a request. Some rights may be limited where we are legally permitted or required to retain information.

To exercise privacy rights, contact us using the details below.

12. Third-Party Websites and Services

Our website may contain links to third-party websites, tools, or services. We are not responsible for the privacy, security, or content practices of those third parties. Please review their privacy policies before providing them with personal information.

13. Children’s Privacy

Our website and services are not directed to children, and we do not knowingly collect personal information from children below the age required by applicable law. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, legal requirements, or privacy practices. When we do, we will post the updated version on this page and update the “Last updated” date above.

Your continued use of the website after changes are posted indicates your acceptance of the updated Privacy Policy, to the extent permitted by law.

15. Contact Us

If you have questions about this Privacy Policy or would like to submit a privacy-related request, please contact us:

Email: [hi@nexsyflow.com]
Phone: [+86 155 4945 1159]

Business Address:
1970 Culture Creative Industrial Zone
Building 8, Room 402
Longhua District, Shenzhen, Guangdong 518131
China