At NexsyFlow, we aim to ship orders in a reliable, transparent, and commercially reasonable manner. This Shipping Policy explains how we process orders, estimate shipping and delivery times, calculate shipping charges, provide tracking, and handle common shipping exceptions.
1. Shipping Origin
Orders are shipped from our warehouse and fulfillment locations in China, including Jingzhou and Shenzhen, depending on product availability, operational requirements, and destination.
2. Where We Ship
We ship to many international destinations. Shipping availability may vary based on product type, destination country or region, carrier serviceability, trade restrictions, or local import requirements.
We reserve the right to decline shipment to certain destinations where shipping, customs clearance, export control, sanctions compliance, or delivery reliability cannot be reasonably supported.
3. Shipping Methods
We use reputable carriers and logistics partners, including DHL, FedEx, UPS, and other qualified shipping providers when appropriate.
Carrier and service selection may depend on factors such as:
- Destination country or region
- Package dimensions and weight
- Product category and handling requirements
- Service availability
- Customs and routing conditions
- Operational efficiency and delivery reliability
Typical service levels:
- Express: approximately 3 to 7 business days
- Standard: approximately 7 to 15 business days
- Remote areas: please allow an additional 3 business days or more, depending on carrier coverage
All delivery timelines are estimates only and are not guaranteed unless explicitly agreed in writing.
4. Business Days and Order Cut-Off Time
For purposes of this policy, business days mean Monday through Friday, excluding public holidays in China and carrier-recognized holidays in the destination country or region.
Our standard order cut-off time is 6:00 PM China Standard Time (UTC+8) on business days. Orders confirmed after the cut-off time, or on weekends or public holidays, are generally processed on the next business day.
5. Order Processing and Handling Time
5.1 In-Stock Items
For products available in stock, once payment or order confirmation is completed, we typically dispatch within 1 to 2 business days.
5.2 Non-Stock, Backorder, or Special-Order Items
Some products are not held in our warehouse and require inbound sourcing, allocation, or supplier confirmation.
Typical timeline:
- Inbound to our warehouse: 3 to 7 business days
- Dispatch after receipt: 1 to 2 business days
- Transit after dispatch: typically 7 to 15 business days, depending on service level and destination
Estimated timelines for non-stock or special-order items will be confirmed during the quotation, order review, or order confirmation process.
5.3 Mixed Orders
If your order contains both in-stock and non-stock items, we may:
- Ship the order when all items are ready
- Arrange partial shipments at our discretion or by agreement with you
Additional shipping charges may apply for split shipments unless otherwise agreed.
6. Shipping Costs
6.1 Standard Principle
Shipping costs depend on factors such as destination, shipping service level, package size, package weight, product handling requirements, and carrier pricing.
6.2 Orders Requiring Manual Shipping Review
Many of our products are industrial and technical items with variable shipping requirements. In some cases, shipping charges shown at checkout, if any, may be preliminary and subject to manual review.
Where manual shipping review is required, the process is as follows:
- You place an order or submit a purchase request through our website.
- We review shipping requirements and available carrier options.
- We send you a shipping quotation by email, including the proposed shipping method, shipping cost, and estimated transit time.
- You may approve or decline the shipping quotation before the order proceeds.
6.3 If You Decline the Shipping Quote
If you do not accept the shipping quotation, you may request cancellation of the order before shipment.
If payment has already been captured, we will issue a refund for the applicable order amount in accordance with our Refund Policy. Any non-refundable fees, if applicable, will be communicated before processing.
Once an order has shipped, it can no longer be cancelled as an unshipped order.
7. Estimated Delivery Time
Estimated delivery time consists of:
- Handling time: the time needed for order review, picking, packing, and dispatch
- Transit time: the time required by the carrier after dispatch
Estimated delivery times are provided in business days and are subject to factors outside our control, including:
- Customs inspection or customs clearance
- Destination import procedures
- Carrier delays or capacity constraints
- Severe weather
- Public holidays
- Peak-season congestion
- Remote-area delivery limitations
- Address verification issues
Delivery times are not guaranteed unless otherwise expressly agreed.
8. Customs, Duties, Taxes, and Import Compliance
For international shipments, import duties, VAT or GST, customs fees, brokerage charges, and other destination-country import charges are the customer’s responsibility, unless otherwise explicitly stated in writing.
Customers are also responsible for ensuring that the ordered products may be lawfully imported into the destination country and used for the intended end use.
Customs procedures may delay delivery beyond our control. NexsyFlow is not responsible for delays caused by customs processing, import holds, or requests for documentation from customs authorities.
9. Export Control and Order Screening
Certain products and destinations may be subject to export control, sanctions compliance, end-use review, or additional documentation requirements.
We reserve the right to delay, suspend, or cancel shipment where necessary to complete compliance checks or where shipment would violate applicable export, trade, or sanctions laws.
If an order cannot be fulfilled for compliance reasons, we will notify you and handle any refund, if applicable, in accordance with our applicable policies and legal obligations.
10. Tracking and Shipping Confirmation
Once your order is dispatched, we will send a shipping confirmation email that may include:
- Carrier name
- Tracking number
- Shipment details, when available
You may track your shipment by:
- Using the tracking number on the carrier’s official website
- Logging into your NexsyFlow account to view order status and tracking updates, where available
Please note that tracking information may take 24 to 72 hours after dispatch to become active or update.
If tracking shows no movement for 3 business days after activation, please contact us at contact@nexsyflow.com and we will assist you.
11. Customer-Arranged Shipping
If you prefer to use your own carrier, freight forwarder, or logistics account, we may support that upon request.
Please note:
- Handling, packing, palletizing, or documentation fees may apply
- You are responsible for providing complete and accurate shipping instructions
- Once the goods are handed over to your nominated carrier or forwarder, the risk of loss, delay, or damage transfers to you to the extent permitted by applicable law
- Any claim related to that shipment must be made with your selected carrier or forwarder
12. Address Accuracy and Delivery Failure
12.1 Incorrect or Incomplete Address
Customers are responsible for providing a complete and accurate shipping address, consignee name, contact phone number, and any information required for delivery or customs clearance.
If a shipment is delayed, rerouted, returned, or undeliverable due to incorrect or incomplete information:
- Additional shipping, handling, storage, or correction charges may apply
- Re-shipment costs are the customer’s responsibility
12.2 Failed Delivery or Unavailable Recipient
If delivery fails because the recipient is unavailable, refuses delivery, fails to pay import charges, or fails to cooperate with customs or carrier requirements, and the package is returned to sender:
- We may deduct the original shipping charges, return charges, storage fees, customs-related charges, and other applicable costs from any refund, where permitted
- Alternatively, we may reship the order at the customer’s expense, subject to feasibility
13. Delays, Loss, and Damage in Transit
13.1 Delayed Shipments
If a shipment is delayed, we will assist by reviewing tracking status and, where appropriate, contacting the carrier for an investigation. However, we are not liable for carrier-caused delays outside our reasonable control.
13.2 Lost Shipments
If a shipment is confirmed lost by the carrier, we will work with you on an appropriate resolution, which may include replacement, refund, or claim processing, depending on carrier findings, shipment status, and the circumstances of the order.
13.3 Damaged Shipments
If your shipment arrives visibly damaged, please:
- Note the damage with the carrier at delivery where possible
- Take clear photos of the outer packaging, shipping label, and damaged items
- Contact us promptly at contact@nexsyflow.com
Failure to preserve evidence or report transit damage within a reasonable time may affect claim handling.
14. Force Majeure
We are not responsible for shipping delays or non-performance caused by events beyond our reasonable control, including but not limited to natural disasters, war, civil unrest, pandemics, labor shortages, carrier disruption, customs actions, government restrictions, cyber incidents, or transportation network failures.
15. Contact
For shipping support, please contact:
Email: hi@nexsyflow.com
Phone: +86 155 4945 1159
Customer Support Hours (China Standard Time, UTC+8): Monday to Friday, 8:00 AM to 6:00 PM